604-808-3378 24/4 Hour HVAC Services Call Today!

Privacy Policy

Canadian Care – Who we are

Our website address is: https://canadiancares.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service (frequently reviewed by our internal and trained staff.)

Your contact information

Canadian Care Heating and Cooling LTD values your privacy and the trust you place in us when providing information over the Internet.

Our Privacy Policy is designed to safeguard your personal information while offering you valuable information and services.

For professional purposes, we may collect personal information such as your name, phone number, address, and email, as well as usage data when you call us and/or visit our website. 

In any case, be assured that your personal information remains secure.

What third parties we receive data from

Google Analytics

Canadian Care Heating and Cooling LTD collects user demographic insights using select Google Analytics Advertising Features. 

This data is solely used for analysis in the Demographics and Interest Reports within Google Analytics and will not be used for any other purposes. 

However, if you wish to opt out this feature, it is possible to visit Google Analytics and download the Opt Out browser plug-in.

Housecall Pro

To better serve our clients while preserving their privacy, we utilize Housecall Pro, a field service management software that streamlines our operations.

Its Key Benefits Include:

Access Controls: Housecall Pro enables us to set access controls and permissions, ensuring only authorized personnel can access sensitive client data.

Appointment and Job Management: Efficient scheduling and job management on this platform, guarantee that client information is shared only with employees essential for the service delivery, reducing unnecessary exposure.

For detailed insights on how Housecall Pro helps us manage your data securely and responsibly, please read their Privacy Policy here.

In order to prioritize your data privacy, our processes include encryption, access controls for authorized staff, routine security audits, and ongoing employee training to uphold data confidentiality.

If you have any further questions about our online security policy, please do not hesitate to contact us. Your privacy and security are of utmost importance to us.